Terms & Conditions

We Abide By The Rules

Refund Policy

1. Take note that refund requests are accepted within a 15-day window period. This starts after the day you receive the files from us.
2. If you still want to return files even after 15 days, note that customer will be charged 30% for proofreading and another 50% for rework. The percentage of amount will vary depending on the original cost of the project plus the length of the file.
3. You can request for a refund for audios which are A (Excellent) and B (Good).
4. To verify refund request, we implement additional proofreading. This will determine if your request can be raised.
5. If after proofreading the file does not conform with the quality standards, we will provide customer with a revised copy.
6. Refund requests are not applicable for rush orders and difficult audios. This type of project entails a lot of work and meticulous checking.
7. If customer approves the transcript/translation before the captioning/subtitling is finished, refund requests are no longer valid.
8. We cannot do rework for rush orders and difficult videos. Our High accuracy is also not guaranteed under these conditions.

We place our clients in the heart of our business

we treat them as partners and want them to grow.